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Returns and Refund Policy

 

Returns 

You should expect to receive your items in 7-14 days, although we recommend checking with your local postal service, as some may have delays in the midst of the pandemic.

All items are final sale.

We do not replace items shipped to incorrect addresses, missing apartment numbers, or incorrect ZIP codes.

Please send an email to info@phenomenalmedia.com if your order has any issues.

Shipping issue? We'll do everything we can to locate your package, but we are not responsible for replacing items marked as delivered to the designated address.

 

 

Return and Refund Policy

Last updated: January 13, 2022

 

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Reductress Media LLC, 902 Broadway, 6th Floor.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Shop Reductress, accessible from shop.reductress.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: